Responsibilities:
Plan, supervise, and provide guidance to the Customer Relations team in welcoming customers and delivering accurate information and assistance.
Handle complex inquiries and special cases that are beyond the scope of general customer service staff.
Oversee telephone response services and develop standardized procedures for providing information to customers.
Coordinate with internal departments to ensure smooth communication, accurate information flow, and effective customer service activities.
Prepare reports, analyze customer service issues, and propose improvement strategies to enhance the overall quality of customer relations services.
Responsibilities:
Qualifications:
Responsibilities:
Qualifications:
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